Shipping and Exchange
Hecto.pk offers 3 days hassle-free return policy, we won’t entertain your claim once 3
days return policy period gone past.
1. In order to claim 7 days return policy, you need to keep certain factors in mind.
Product must be unused.
Product should not be burned .
Product must be in original packing (same rapper/box).
2. To claim 3 days return policy, we do require a receipt or proof of purchase.
3. Refunds (if applicable):
At receipt of the returned product, we do check it properly and let the customers know about the approval of the return claim by email, message or WhatsApp.
4. Honored Claim:
If your returned claim is honored, we will process it, and a credit will automatically be applied to your credit card, bank account transfer, easypaisa/Mobic ash or other method of payment if any, within 24-48 hours time.
5. Delay in refunds (if any):
If your claim is honored and you didn’t get notified of the refunds, then do the following steps before approaching to us:
- Check your bank account statement.
- Contact helpline of your credit card provider / bank.
Check your phone messages regarding any message/intimation from Easypaisa/Mobicash regarding receipt of funds.
If you have done the said steps and still you have not received the refund, please let us know at WhatsApp: (+92 3256866881)
6. Return Shipping
To return your product, you should mail your product to: Shipper address, which is duly mentioned on each parcel you received.
7. You will pay the shipping costs of returning/sending us your purchased product. Shipping costs are non-refundable. Please note: In case of return claim, we will less our courier charges and refund you remaining amount via bank transfer, easy paisa or Mobi cash.
8. If you are returning a product which’s value is over Rs.5000/- make sure you consider using a track-able courier service or try availing product shipping insurance. We do not guarantee that we will receive your returned item, that’s responsibility totally laid on the shipping company you choose.